How to Book Sessions (Members only)
Step 1
Setup your account
Click this link: goteamup.com/p/13132134-the-fit-factor/login
Choose a password.
Complete the signup form including your name and date of birth.
That's your account created.
Step 2
Get the free app from the app store on your phone
* 📱 iPhone / iPad: App Storehttps://apps.apple.com/gb/app/teamup-member-booking/id6740145491
* 🤖 Android: Google Play https://play.google.com/store/apps/details?id=teamup.customer.v2
Or search your app store for "TeamUp Member Booking".
Step 3
Log In
Step 4
Buy a Package
Step 5
Book a Session
Open the app and sign in with your email and password.
You'll see your sessions, along with a message asking you to complete your waivers and contact details — please fill these in. It only takes a minute.
If you don’t have the app, you can use this browser link:
goteamup.com/p/13132134-the-fit-factor/login
From the main menu, go to Memberships
Under the heading Group PT Memberships, select the appropriate package and purchase it.
Go to Schedule
Tap the class you want
Tap Book Now (If you don't have a package, you will get the option to buy one).
FAQs
I know I have credit carried over so why can't I book sessions?
1
The system only lets you book sessions when you've purchased a package on TeamUp. Otherwise it doesn't understand how to apply the credit.
Each package assigns credits for the type of sessions you do e.g. Personal Training, groups or pairs.
If you go to buy a package and already have credit in your account, the system will use the credit you have and deduct it from the total.
I bought a package, how do I know how many credits are left?
2
* Open the app
* Tap Profile (bottom right)
* Go to Memberships
* Select your package
You’ll see:
* Remaining classes/credits
* Expiry date
* Pricing details
How can I see the expiry date on the package that I purchased?
3
Go to your profile (bottom-right of the app). There, your active memberships are shown, and when you open one you can view:
* Remaining classes/credits
* Expiry date
* Billing and pricing details
Note: Sessions while I (Harriet) am on holiday have been blocked out and that time will be automatically added to the expiry date on any package you've purchased.
When I go to the schedule I can see availability at other times to my usual slot. Can I just book one of those if it suits me?
4
No, please don't do that without checking with me! There may be availability but if you're looking for a swap, please check with me before booking, as the regular attendees for slots have priority.